This might sound like a strange case for a marketer to make, humility is not a trait commonly associate with marketing. Nonetheless, I think there’s something to be said for knowing your weaknesses and not being ashamed to admit them.

Groupon’s former CEO Andrew Mason made headlines by using his departure from the company as an opportunity to admit his mistakes. While Groupon’s got its share of critics, the response to Mason’s letter was primarily positive.

In the same way, a business who’s quick to admit a mistake (and assure customers you’re working on it), and be upfront about a product’s limitations, is as likely to earn points with customers as it is to disappoint them. An attempt to hide or justify flaws could easily backfire and make you looks far worse than going the honest route from the get go.

Just look at how offended people get when companies try to hide negative social media feedback.

What does practicing humility in business mean in practice?

• Don’t oversell. Make sure your marketing makes clear what your goods or services can do, and doesn’t make it sound like they do more.  This will only lead to unhappy customers and the weakening of your brand.
• Don’t be afraid of apologies. If your product has a glitch, you let something stupid slip through in your marketing, or a customer complains of a negative customer service experience — be willing to own up and do what it takes to make it right.
• Be willing to turn down business if it’s not the right fit. Leads and sales are exciting and we all want as many of them as possible, right? Only if the transaction is good for everybody.  If someone comes to you describing needs that won’t actually be met by what you have to offer, don’t force it. Recommend them to someone who can help them (if you know somebody), and let them know you’d be happy to help them if they find they need your services down the line.
• Don’t make your marketing all about you. Make your primary goal providing something valuable to your audience, and they’ll know to come to you and trust you when they need what you have to offer.

Many of these points boil down to: just be honest. If you know what you’re good at and how what you offer provides value, there’s never any need to mislead people in order to do good business.