Category Archives: Good Business

You’re Not Normal, So Stop Marketing To Yourself

Doesn’t it just drive you crazy when you’re trying to read a magazine and you keep having to flip to different pages to finish each article. No?

Image by Nina Mathews via flickr

That’s because you read a magazine the way most people do, flipping through to see which articles are interesting to you rather than starting from the beginning and reading straight through to the end the way weirdos like me do it. Magazine publishers design their issues based on normal reading habits. My habits aren’t normal.

I Wrote This Sub-Heading Just For You

Which brings us to another way in which I’m strange, I read blog posts the same way: I start at the beginning and read through to the end. As a writer who produces content for the web, I had to do my research to figure out that this isn’t normal.

It’s not just me. Especially tech-minded people see the world differently than the audiences they sell to, a lesson they had to be reminded of by Justin Jackson. Whatever your personal vision of “normal” is, probably isn’t. When you to need to reach people that aren’t just like you, you have to get outside of your own head.

If I want people to read what I write, I had to figure out how to appeal to the normal reader, rather than doing what comes naturally to me.

Do Your Research

It’s human nature to assume that the way we like to do things is the best and most obvious way to do them. It sure would make marketing easier if that was the way it worked. Instead, figuring out what people respond to is hard work and involves a lot of research, followed with trial and error.

If you start a blog to promote your business, you can’t just sit down and brainstorm a list of all the topics you think would be interesting to write about. If you’re lucky, there will be some overlap between what you want to write about and what your target audience wants to read, but you can’t count on it.

Instead, you need to go where your target audience is and learn what they’re responding to.

The Best Way to Learn About Your Audience.

If you can contact them directly, this is the gold standard!

Surveys, calls to clients, email requests for feedback – if you have enough of a relationship with members of your target audience to get information on what they want to read about without annoying them, then use it. Few things will serve your marketing as well as taking the time to listen to your current customers (or people just like them) about their problems, concerns, and needs.

What Next?

Failing that (or to supplement that), find the other blogs in your space and lurk. Don’t worry. It’s not creepy to lurk on a blog or website the way it is in real life. It’s a valid and fully expected way for you to gather information about what people like.

Research the blogs and publications that are getting the most visits in your industry, as well as the ones that get the most engagement (they’re not always the same):

  • This tip probably goes without saying, but Google some of the key terms related to what you do and see what comes up.
  • Check out what’s listed for your industry on Alltop.com
  • Use FollowerWonk’s search function to find some of the people with the most followers in your industry.

This will get you started. Once you’ve found a few of the top blogs in your industry, it’s easy to follow the trail to more influential sites.

You see, bloggers and websites that get to the top of the food chain pretty much always get there with the help of other bloggers and websites. That means the guys you find that are influential in your industry are probably following, linking to, and otherwise connected with other influential sites in your industry. Once you find your first two or three, they’ll lead you to the rest.

Pay Attention to Metrics

You don’t want to just read these guys. You want to pay careful attention to the things they write that get the most shares and comments. These are the topics your readers care about.

Obviously, you shouldn’t straight up copy the big guys, but use what you learn there as a launching board for collecting ideas for your own blog.

Quick note: this isn’t a step you do once and are done with. Once you’ve collected a list of relevant blogs in your space, make them part of your weekly (or even better, daily) research routine so you can stay up to date on what people are concerned about in your industry. This will not only help you regularly come up with topic ideas, it will also help you stay connected to your industry.

You can use feedly to collect all the blogs you want to follow into one stream. And of course,  follow them all on twitter, Facebook, Google+ and LinkedIn.

If what you discover your audience likes seems totally counter-intuitive, all that means is that you’re not normal. If you’d done your marketing based on the way you think, you’d have failed. Now, you can craft your marketing efforts based on what matters:  your audience.

8 Tips for Good Content Marketing

In the 4th and final video in the Austin Copywriter video series on small business content marketing, I’ve included 8 especially important tips for doing content marketing well.

What’s the point in putting in the time and energy, unless you take the necessary steps to get results from content marketing?

Watch it now:

In case you missed any of the videos that came before, here’s the rundown:

Part 1: Why Use Content Marketing?

Part 2: What is Content Marketing?

Part 3: The Benefits of Content Marketing

If you’d rather read than watch, here’s the transcript:

Hi! I’m Kristen Hicks and this is our 4th and final video in the Small Business Introduction to Content Marketing series.

At this point in the series, you should have a pretty good idea what content marketing is and the kind of forms it takes. So, now you have a decision to make:

Are you ready to get started?

I’ve got 8 important tips to help you create content that gets results.

Tip #1: Choose your Goals

First, you need to decide what you want to get out of content marketing.  If building authority’s your primary goal, your technique should look a little different than if traffic is the top priority.

You’ll probably want to accomplish some combination of these, but having priorities will help refine your strategy to something sustainable.

Tip #2: Keep your audience top of mind.

Make giving your audience something you know they need or want your priority. You’ll win more points with generosity than self-promotion.

For this tip to work, you have to make an effort to understand your audience. Create a customer profile and think hard about how to put yourself in their headspace.

Tip #3: Identify a need.

Review all the questions you’ve heard from customers and potential customers. Talk to everyone else in the company who ever interfaces with customers. From there, build a list of common issues and concerns your audience has and get to work answering them.

Tip #4: Include a call to action.

The end goal of all this content is to gain new customers. To help shepherd them from the role of content consumer to customer, you need to employ calls to action.

These won’t always be directly about sales. They could encourage the reader to leave a comment, reply to an email, or read another piece of content. The point is to continue the relationship beyond that first piece of content they encounter.

Tip #5:Do keyword research.

You want to talk the way your readers talk. The terms it’s most natural for you to use as an industry expert won’t necessarily be the same ones your customers use. Do your research, so you can make sure to be understood (and found more easily in search engines to boot).

Tip #6: Show your expertise.

Show people what you know! For anyone on the fence, or comparing competitors, a piece of content that clearly demonstrates how well you know your stuff will help make their decision that much easier.

Tip #7: Pay Attention to Industry Trends

Knowing what others in the industry are talking about will both make it easier to come up with content topics, and help you become a part of the conversation. By joining the larger industry conversation, you’ll draw more attention to your business and position yourself as an expert.

Tip #8: Network

As in most things in life, who you know matters! The more people who know and trust you, the more people in the world who are likely to share your content and recommend your business. Work to make connections online and off. Community can be a fantastic tool for content promotion.

Thanks for viewing the Introduction to Content Marketing for Small Businesses series.  If you have any questions or topics you’d like to see covered further, be sure to let me know in the comments.

Content Marketing in 2014: Predictions and Plans

In the internet age, everything seems to move fast, and marketing is no exception. Even just the term “content marketing,” which has taken over to describe and shape a certain segment of the marketing world, only came into regular use in the past few years.

In a constantly shifting landscape, with new tools and trends often seeming to come out of nowhere, predictions are tricky business. Nonetheless, Content Marketing Institute found 50 content marketing professionals prepared to make their guesses for the coming year.

My own prediction made the cut, putting me in some pretty fantastic company, here it is:

I think the main trend will be towards more. I don’t mean that in terms of quantity, but rather more formats, posts that pack in more useful information, and an acceptance that content marketing requires more time and effort than some previously realized.

If you think I’ve got it all wrong, tell me what you think in the comments. What’s your prediction for the next year?

I can only offer conjectures for the general state of content marketing in 2014, but I have absolute power over the goals and plans for Austin Copywriter’s content marketing in 2014.

If I publish it where everyone can see it, there’s no going back. So, without further ado:

1) Commit to publishing on this blog with more regularity.

My modest, but realistic goal for this is at least one post a month. I recognize more would be ideal, but as one person balancing my own marketing with client work, understand the importance of making sustainable commitments.

I’ll be the first to tell clients: less content of better quality will always beat out a higher quantity of content that’s sloppy and lazy.

2) Experiment with new content formats and channels.

I’ve already delved a bit into the world of content development that falls outside of my writing comfort zone. Part 1 in my new content marketing for small businesses video series is already out, and the rest of the series will be released in early 2014.

You can also check out my new SlideShare presentation on the Basics of SEO (Search Engine Optimization) for Small Businesses.

I aim to do even more with video, SlideShare, and images throughout 2014.

3) Develop and execute a content promotion strategy.

By seeking out more guest posting opportunities and building up relationships on social media, I plan to draw more attention and new subscriptions to the blog.

Like many people, I’ve learned the hard way that just creating good content and putting it out there isn’t enough. You have to develop a larger strategy that includes plans for promotion to get attention in an already overcrowded space.

4) Make regular, genuine contact with readers and others in the content marketing community a higher priority.

Relationships are hugely important in just about every aspect of life. This has only become more obvious to me in my years as a freelancer.

My goal is to build up a larger professional network of contacts that includes: readers of this blog, other marketers in Austin and online, other freelancers in a variety of industries, and small business owners excited about building their businesses with content marketing.

5) Attend local networking events and conferences to build a network and community of professional contacts of various skills and specialties.

Related to #4, I’ve found there’s no real substitute for meeting with other professionals in person, and attending live educational events. I’ve gotten a lot out of these experiences in the past year, and expect 2014 to be no different on that front.

Some of these are continuations of the business plan and content strategy I put together in 2013, but still of tantamount importance to my goals for the business.

What about you? Do you have a plan and strategy for the next year yet? Are there any questions or obstacles getting in the way of putting one together? Let me know, I’ll do my best to help.

Why Use Content Marketing?

Are you one of those people who prefers learning through videos instead of reading?

As an avid reader and professional writer, I don’t really relate, but I figure you deserve to learn about the benefits of small business content marketing too.

With that in mind, Part 1 of the new Austin Copywriter video series all about content marketing for small businesses is ready!

Check it out below, and be sure to let me know if you have any questions or feedback.

In case you’re not able to watch it, here’s the transcript:

Hi! I’m Austin Copywriter, Kristen Hicks. Look, I know as a small business, you have limited resources and really need to be careful where you invest your time and money. There are lots of options for advertising and marketing, so what makes content marketing worth considering?

Here’s the thing, people are sick of advertising that feels like advertising. Do you actually sit through commercials anymore if you have the option to fast forward?

Do you bother to look at the billboards, the ads on public buses, or the ones they even put in bar bathrooms these days? Probably not. I don’t

We all encounter too much advertising and have gotten really good at tuning it out.

The solution to that problem is content marketing.

Content marketing is based on a simple idea. Tell people what they want to hear, rather than what you want them to hear.

But how does that lead to sales? We’ll get to the how and why more in parts 2, 3, and 4 but it does!

Small businesses have long recognized the value of building a solid reputation on good products and personal customer service. Content marketing just helps bring those proven values into the Internet age.

Check back soon for Part 2 in to the Introduction to Content Marketing for Small Businesses series, where I’ll discuss just what content marketing is.

How to Hire a Good Freelance Blogger

Blog posts, articles, and random acquaintances are all telling you how much you need to be blogging for your small business. That sounds nice and all, but who has time to write regular blog posts? And if everyone else is doing it, why would anyone bother to read what you write?

When Blogging Isn’t Worth It…

The fact is, all those sources harping on the benefits of small business blogging aren’t wrong, but they’re not always telling the whole story. If you start a blog to start a blog, that’s just dumb. Blogging without a strategy is a huge waste of time and energy.

Even if you do somehow manage to put out posts once a week, getting it done isn’t enough. Unless your blog posts offer valuable information to the people you want to be reaching, and more importantly, actually get read by them, you’re not getting anything back for the work you put into it.

…And When It Is

If you’re going to start a blog for your small business, you want to do it right. Your posts need to be approached with a specific goal in mind. You need to ask yourself:

  • What do I want to get out of the blog?
  • Who do I want my posts to help?
  • What do they need?
  • How will the blog, and each individual post, represent my brand?

How to Find the Right Blogger

Your time is valuable and running a small business means you’ve got a lot on your plate. If you do want to branch into blogging for your small business, but don’t want to personally take on the time obligation, you need to find a good freelance blogger.

It might be tempting to head to one of those sites that offer a few hundred words for pocket change, but we’ve already established that this isn’t worth doing unless you’re going to do it right.

You want to work with someone that will take the time to get to know your brand (bonus points for prior expertise in your industry), knows how to write for the web, and understands the importance of appealing to your target audience.

A good freelance blogger will insist on:

  • Understanding your small business blogging goals.
  • Learning all about your business and products.
  • Getting a clear picture of your target audience.
  • Learning what kind of questions and issues concern them.
  • Developing a blog strategy focused on providing value to your specific audience (e.g. prospective customers).
  • Discussing some kind of strategy to promote the content and get it in front of the right people (although expect this part to cost more).

Basically, if you just want posts up so you can say you have a blog, go ahead and hire a content mill for $20 posts. If you want a blog that serves as an actual marketing tool, look for a freelance blogger with the chops and online marketing know how to push for everything described above.